Contact us
Support, bug reports, feedback and questions.
We read every message. The quickest way to reach us is email; the community channels below are good for quick questions and for seeing what other people have run into.
hello@ontiv.app — for support, bug reports, feature ideas, privacy questions and anything else. We reply as quickly as we can, so please allow a little time.
Reporting a problem
A good report gets a faster answer. Please include:
- Which version you are using: web (and which browser), Windows, or Android.
- What you did, what you expected, and what happened instead.
- Whether the same stream or playlist works in another player — this tells us whether the issue is on the provider's side. Our guide to fixing playback errors covers how to check.
- Any error message you saw, word for word, or a screenshot.
Community
Looking for answers first?
- The FAQ covers the most common questions.
- Our guides walk through playlists, the program guide, installing on TVs, and troubleshooting.
- The Privacy Policy and Terms of Service explain how your data and the service are handled.
Content and copyright
OnTiv is a player only and does not host or provide any streams. If you believe a stream you found is infringing your rights, that content is hosted by the third party that publishes it, not by OnTiv; please contact that host directly. If you have another concern about OnTiv itself, email us and we will respond.